Knowing Your Customer

Customer Loyalty and Satisfaction Research

Undertaking customer research can make a big difference to your business. You should focus your efforts on finding out as much as you can about existing, potential and lapsed customers. Understanding who they are, how they make their buying decisions, why they remain loyal and what causes them to move away, is vital to helping you to develop your brand and marketing strategies to maximum effect.

Many companies lose over 45% of their customers every five years and just a small 5% increase in customer loyalty can increase profits up to 85% depending on the industry.

Vision One's qualitative depths and quantitative survey research services can combine various approaches including: Telephone, Online and Postal surveys, Kiosks, SMS, Voice Recognition to maximise the opportunities for everyone to participate.

Customer Satisfaction Research
Market Research UK

Quick links:  Consumer Research    Brand Tracking    Focus Groups    Online Research     Retail Research    Segmentation

Directories: UK Marketing Directory

Brand Research Company
We give our clients the competitive edge they seek by providing the insights that enable them to build powerful and profitable brands. We do this by digging deeper and revealing the real emotional (and rational) needs which are the drivers of brand preference. Our brand research services enable us to get a deep, rich and accurate assessment of brand perceptions that allow our clients to optimise their brand strategy and make the most of their brand strengths and minimise the weaknesses.

Neuroscience and the latest in brand thinking have highlighted that emotions, rather than rational thoughts, are at the heart of consumer behaviour. Consequently, for brands to be successful, they must satisfy consumer needs, not just at a functional level but also at a deeper emotional level too. To address this, we have developed BrandVision - the accumulation of years of research taking into account the latest thinking and ideas from neuroscience to cognitive models.

Nothing matters more than creating and sustaining rich, emotionally positive brand memories. If you can win your customer attention and liking then as a brand you're almost there. Developing strong emotional ties is an essential part of building strong and successful brands, especially basic needs such as: Safety and security, Physical excitement, Hedonic satisfaction, Satisfaction from benevolence and caring for others, Exclusivity or uniqueness. Our brand strategy and brand development services include: brand and new business development, brand awareness and brand tracking, brand proposition and positioning, brand identity and brand name research, advertising and communications, concept testing and new product develop (npd).