A measurement of your promoters versus your detractors throughout the entire customer experience can help to predict sales growth.
The NPS has captivated many companies in the UK and US and is established as the key performance indicator many organisations track. The 2005 London School of Economics "Advocacy Growth Study" found that Net Promoter is a statistically significant predictor of annual sales growth.
If you would like to measure or track your customer satifaction and other key performance metrics across your business, then we have the tools and expertise to help you. Please contact for further information.
<< Back
