Many Housing Associations are already monitoring customer satisfaction with the repairs services provided. Traditionally this has been done via paper & pen or telephone. However, new technology is allowing for faster and cheaper methods to capture customer feedback in relation to housing repairs.
Vision One's TotalRecall system allows for a wide variety of data capture methods, including; online, free phone number, and SMS interviews, as well as paper & pen and telephone interviews from our CATI centre in Hertford. However, the benefits don?t stop there, TotalRecall provides additional services such as Live online reporting for managers to access 24/7. We also offer an SMS and email alert service so if anything does not go according to plan the relevant manager will know about it within seconds!
